Technology has revolutionized supply-chain design, management, and control. It has enabled a paradigm shift from inventory to information; from competition to collaboration; and from cost to value. Supply-chain partners now share product design and planning—often in real-time. Performance is frequently assessed using systems, rather than incremental measures. The terms supply chain and technology have become quotidian in boardrooms and the popular press. Companies representing nearly every Standard Industrial Classification (SIC) code have implemented some form of supply-chain initiative, largely via new technology, with many reporting substantial cost savings.

While technology promises supply-chain efficiency for those who ...

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