New Employee Orientation Training

Providing Feedback

The ability to listen and respond effectively is one of the trainer’s most important skills. Providing feedback (that is, commenting on what is said) can reinforce a particular point, enhance a participant’s self-esteem, and encourage further discussion. Listen to what a participant says and comment on his or her ideas before going on to another person’s ideas. Be encouraging, with phrases such as, “That’s a good point,” or “Your point is very important” when someone participates. Be sure to provide feedback during general discussions as well as after simulation activities.