New Employee Orientation Training

Dealing with Problem Situations

No matter how well you have planned and prepared for your program, more often than not, you will be faced with the unexpected. What starts out as a terrific session can become your worst nightmare. Some human behavior, attitudes, or reactions are predictable. It’s your job as a trainer to anticipate these behaviors, prevent them if you can, and if not, deal with them effectively.

One useful tool for keeping the session on track is the Parking Lot. Post a flipchart page with the words Parking Lot at the top. Give participants pads of Post-it notes and explain that if issues unrelated to the topic come up during the session, they may be asked to jot them down on the Post-its and put them in the “parking lot.” This ...