Chapter 10

The Follow-Up Coach

What’s in This Chapter

• The key role of managers in the follow-up process

• Dozens of ideas you can implement before, during, and after the workshop to help keep learning alive

Organizations traditionally invest more than 90 percent of their training resources in planning and delivering formal training but very little in application support. And yet study after study shows that maximizing the transfer of learning to the workplace requires immediate follow-up as well as ongoing support. Transitioning new supervisors from “I tried it” to “I’ll apply it” is more effective when three conditions are in place: 1) the ...

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