Chapter 8. Key strategies and technologies
The IT service delivery model needs to accommodate the rapid changes that the financial services industry continues to experience and balance user experience, cost, and efficiency.
The IT service delivery model must manage the degree of implementation volatility in the datacenter that is caused by the need to respond to changes. Traditional attempts to do so have contributed to datacenter sprawl.
IT needs to progress through a set of infrastructure maturity phases in order to create an aligned service delivery model that enables the RTE.
The first three chapters framed an argument that financial services has undergone significant change in the last ten years and the financial crisis ...