Appendix B:. NGDC maturity model
| Level | Description |
|---|---|
| Chaotic | • Enterprise cannot correlate between the three pillars of QoE (cost, user experience, and efficiency). The relationships do not exist or are largely estimated. • Enterprise cannot derive costing for the majority of revenue-generating applications. • Enterprise does not have a grasp on the performance of applications and how it affects user experience. |
| Rationalized | • Enterprise has an understanding of relationships between cost, user experience, and efficiency. • Enterprise has taken steps in understanding all aspects of user experience and stabilized overall user experience at the expense of cost and efficiency. • Enterprise has taken interim ... |
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