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Next Generation Finance: Adapting the financial services industry to changes in technology, regulation and consumer behaviour by Robert Lempka, Paul D. Stallard

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Recovering Lost Trust

By Paul D. Stallard

About the author

Paul D. Stallard is CEO of Hurndall-Stallard Associates Limited, a business strategy, business development and marketing communications consultancy specialising in retail financial services. Paul works with top UK and international brands in Savings and Loans, Asset Management, Wealth Management, Retail Banking, Private Banking, Derivative Trading and Stock Broking.

Damaged beyond repair?

This paper studies how key decisions made by financial services companies up to 30 years ago have resulted in the situation today where they are not trusted, they are not believed and where their customers feel totally disenfranchised. The paper also includes a series of mini case studies ...

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