Troubleshooting and Recovering With Agility
One day I eagerly joined a virtual training session as an attendee to learn more about an interpersonal business skills with my colleagues. The producer began by welcoming us to the session, shared her enthusiasm for the topic, and then introduced us to the trainer. After the handoff, the virtual trainer shared his own background, and then transitioned to the topic for the day.
Suddenly, mid-sentence, everything went silent. We could still see the shared slides but could no longer hear the trainer or see his live camera. A few of us sent chat messages to alert both producer and trainer of what was happening ...
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