Index 207
on NICE teams, 19–21
self-assessment checklist for, 188
healthy debate, 64
healthy disagreements, 143–144, 170
Helper(s)
and BOLD principles, 106
on BOLD teams, 76–77
on FIERCE teams, 52–53, 54
on NICE teams, 26–29
self-assessment checklist for, 190–191
hindsight, feedback vs., 109
Holiday, Billie, on individualism, 74
however, 134, 152
Idle, Eric, on hurtful words, 109
imperfections, 69–70
improvement, feedback and, 110, 111
independence, FIERCE teams and, 55
Individualist(s)
and BOLD principles, 105
on BOLD teams, 74–75
on FIERCE teams, 50–51, 54
on NICE teams, 23–24
self-assessment checklist for, 189–190
inflexibility, FIERCE teams and, 4041
information sharing, 144
innocence, assuming, see assuming innocence
intent, BOLD feedback and, 111
interpersonal problems
and FIERCE teams, 41–42
and NICE teams, 12
interruption, BOLD disagreements and, 146
inviting dialogue
and BOLD disagreements, 158
and BOLD feedback, 122–124
and BOLD principles, 81–82, 100–101
and BOLD requests, 138–141
examples of, 100–101
James, William, on conflict and attitude, 107
Kuhn, Maggie, on speaking one’s mind, 72
leaders, deferring of decisions to, 89
location, see environment, comfortable
Lucado, Max, on conflict, 85
making your point, 153–155
Martin, Judith, on not being kind, 31
M*A*S*H, 1
meetings, BOLD teams and, 65
misunderstandings, 144
myths
about FIERCE teamwork, 3542
about NICE teamwork, 5–14
names, using, 102
negative feedback
and BOLD teams, 113
and FIERCE teams, 36
never, 118, 119
nevertheless, 134
NICE-BOLD-FIERCE continuum, 8588
NICE feedback, 5
NICE teams
assessment exercise for, 179–181
BOLD principles for changing style of,
105–106
characteristics of, 1–31
and communication, ix–x
disagreement style of, 153
and FIERCE teams, 3542
followup questions after assessment of,
163–165
myths accepted by, 5–14
and NICE-BOLD-FIERCE continuum,
8586
stalling of development of, 24
nonverbal cues, 103, 146
norming
and FIERCE teams, 35
and NICE teams, 3, 4
norms
of BOLD teams, 77–79
of FIERCE teams, 53–55
and NICE-BOLD-FIERCE continuum,
101
‘‘no,’’ saying, 7–8
objectivity, 98
Observer(s)
and BOLD principles, 105
on BOLD teams, 73
on FIERCE teams, 49–50, 54
on NICE teams, 21–22
self-assessment checklist for, 188–189
openness, of NICE teams, 10–11
options
and BOLD feedback, 120
and BOLD requests, 139–140
organizational culture, 162
overwork, by FIERCE team members, 37–38
passive-aggressive behavior
and FIERCE teams, 43
and NICE teams, 12
past tense, for BOLD feedback, 119
Peacemaker(s)
and BOLD principles, 105
on BOLD teams, 6668
on FIERCE teams, 4244, 54
on NICE teams, 13–14
self-assessment checklist for, 185–186
pecking order, on NICE teams, 89
Perfectionist(s)
and BOLD principles, 105
on BOLD teams, 69–70
on FIERCE teams, 4546, 54
on NICE teams, 16–17
self-assessment checklist for, 186–187

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