2.14 RAPPORT – THE DOORWAY TO BETTER COMMUNICATION

Rapport: a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well

—Oxford dictionary

Rapport is one of the pillars of NLP, as without it you will not be able to lead, communicate or negotiate. It is natural, and the best leaders all exhibit it, but it can be learned.

While you would naturally tend to spend the bulk of your time with people who are more or less like yourself, the world of work is filled with people who are even more different to you than they would at first seem. In order to deliver your projects you will need to learn to get on with a wide variety of people. Don’t worry, this doesn’t mean that ...

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