3.15 BUILDING RAPPORT WITH STAKEHOLDERS
‘Rapport is meeting someone on their map of the world’
The NLP fundamentals of rapport were introduced in Section 2.14, and here we will focus on its application to project management. Under emotional intelligence frameworks, social awareness and relationship management come under this topic. Successful people create rapport, and rapport creates trust. Many people think that it can’t be learned, and you either have the ability or you haven’t. All NLP courses, however, have this as one of the first skills that they teach, as rapport is one of the pillars of NLP. In fact, it is safe to say that without the ability to establish rapport, none of the other techniques of NLP will work. Before ...