CHAPTER
20
The Web-active end user
Nan Zang, Mary Beth RossonCollege of Information Sciences and Technology, The Pennsylvania State University
ABSTRACT
In this chapter we present our work that has led to the idea of the Web-active end user – individuals who actively seek and adopt new technologies and try to make the most of what the Web has to offer. Using the context of mashups-a type of Web application that combines different data into one interface-we explore how these users take advantage of the Web. We examine some of their ideas about online information and detail their use of a mashup tool. By focusing our work on the users themselves, we hope to better understand the needs of these users and provide a user-centered direction for future ...
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