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No More Pointless Meetings by Martin MURPHY

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Appendix 2

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ONE-ON-ONE SESSION GUIDES

ONE-ON-ONE ISSUES MANAGEMENT SESSION

PURPOSE: Discuss and verify the purpose of the session (to identify, resolve, and/or allocate issues for resolution).

YOUR ROLE: Explain your role as facilitator.

AGREEMENT: Establish the agreement.

•  Explain the difference between meetings and workflow management sessions.

CONTENT AND PROCESS: Explain the terms content and process.

INFORMATION GAPS: Explain the nature and role of Information Gaps.

SPEED: Explain the role of speed in all workflow management sessions.

ISSUES: Define and discuss issues.

•  Instruct your associate to write “Issues” on his or her notepad.

•  Collect and display these issues.

CRITICAL ISSUES: Identify Critical Issues.

BOARD: Board ...

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