Stories in transforming ITIL® best practice into operational success – the second book of the series has arrived!
High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They've learned how to change behaviors as effectively as they change technology.
Your success depends on mastering the toughest task in business – transforming people's behavior.
This innovative fictionalized narrative builds on real-life experiences of people just like you and the daily ITSM challenges you encounter. See how they:
Read the book to learn from their mistakes and replicate their successes!
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.
What others say
This book, '… ensures we understand the interpersonal aspects often overlooked as we focus on design and implementation of new tools and processes rather than change in behavior …
The use of a story to illustrate both ITIL process basics and the inherent implementation challenges makes this a powerful but quick, easy read.'
Susan Schellhase, itSMF USA member
This book will transform your career – buy it today!