CHAPTER 6: MASTERS OF THE UNIVERSE
Lee pulled me aside just before we reached the user’s office. All the way over he had gone on and on about whom this user was, what their organization did, and all sorts of other meaningless dribble. Who cared? We were IT. We had servers, and storage, and laptops, and other IT things. You tell us what you want, and we deliver. We made it as simple as possible for the users. Sitting around listening to customers complain was what salespeople got paid for. But not wanting to end up like Ramesh, I did a lot of nodding and agreeing, at what I hoped were all the right points.
“This is an important client for IT. The service charges to them pay a lot of IT’s bills, and they use IT’s tools to help them generate over ...
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