Toni came to her second coaching session really disappointed with herself. She told me, “I missed the exercise class I signed up for because of last-minute work needs. I’m never going to be successful doing this.”
Of course, I was curious to learn exactly what had happened. These types of situations provide the clues for understanding what is really getting in a client’s way. “What happened?” I asked.
“Well, right when it was time to leave for my class, as per usual, my boss shot me an email with a quick turnaround task. It took only ten minutes to finish, but I didn’t have enough time to get to my class.”
“Toni, let me understand this more fully. Because you had to do a task that took ten minutes, ...