CHAPTER FIVE GIVE THEM THE GIFT OF CONTEXT
At the orientation, they went on and on about how this is my company now, too. They want me to feel like I am an owner of the company. They said they look at us as “internal customers.” Then I get in trouble for talking too much in the first team meeting. My supervisor tells me, “You’ve only been here for two weeks; maybe you should just hold your comments and pay attention.” I didn’t appreciate that too much.
—Millennial
The following story was told to me by a senior executive in a large automobile parts supply company: “We were downsizing the organization, but we were trying to do it through controlled attrition. So we were offering buyouts for senior people in certain categories who were willing ...
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