Page236
Communication
4.15
2.
Hierarchical Structure:
It typically follows a hierar-
chical structure and a chain of command. Information
primarily flows from senior to lower-level employees.
This ensures that each employee knows their role and
responsibilities within the organization.
3.
Obligation to Follow Channels:
Employees are
obligated to follow formal communication chan-
nels when performing their duties. This adherence
to established protocols is essential for maintaining
order and avoiding confusion.
4.
Communication
Tools:
Formal
communication
utilizes a variety of tools and methods to transmit
information. These may ...

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