Chapter 8
8.2
Introduction and Role of ICT
Information and Communication Technology (ICT) is
a broad term that includes various technologies such
as computers, smartphones, the Internet, and software
applications. It includes the technologies that enable the
creation, storage, transmission, and exchange of informa-
tion. It plays a crucial role in how we live, work, and com-
municate. ICT is a part of education, business, govern-
ment, healthcare, and more. ICT has links with customer
relationship management, data analytics, digital advertis-
ing, and social media engagement.
K
EY
C
HARACTERISTICS
OF
ICT
1.
Convergence:
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