
232 | CHAPTER 14 Improving the Human–Technology Interface
everyday thing meets Norman’s criteria for good design: the scythe. Even people
who have never encountered one will pick up a scythe in the manner needed to
use it because the design makes only one way feasible. The scythe’s design fits per-
fectly with its intended use and a human user. Would it not be great if all technol-
ogy were so well fit to human use? In fact, this is not such a far-fetched idea.
Scientists and engineers are making excellent strides in understanding human–
technology interface problems and proposing solutions.
By the end of this chapter the reader will be able to (1) ...