
276 | CHAPTER 16 Nursing Informatics: Improving Workflow and Meaningful Use
course of action is to benchmark against an external source, such as a similar busi-
ness practice within a different industry. Consider examining the hotel room
changeover strategy or the customer service approach of Disney or the Ritz
Carlton to determine suitable metrics for a particular project or focus area.
The right workflow compliment provides the organization with the data they
need to understand operational and clinical performance. This area is highlighted
through the need for healthcare organizations to capture meaningful use measures.
Good metrics should tell the ...