
290 | CHAPTER 17 The Electronic Health Record and Clinical Informatics
Patient Support
Patient support is the patient education and self-monitoring tools, including in-
teractive computer-based patient education, home telemonitoring, and telehealth
systems (IOM, 2003).
Administrative Processes
Administrative processes are the electronic scheduling, billing, and claims man-
agement systems including electronic scheduling for inpatient and outpatient vis-
its and procedures, electronic insurance eligibility validation, claim authorization
and prior approval, identification of possible research study participants, and
drug recall support (IOM, 2003).
Repor ...