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Observing the User Experience by Mike Kuniavsky

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Appendix A The Budget Research Lab

A user research lab doesn’t have to be extensive. Its primary goal is to provide a consistent, quiet, comfortable space to do research. Beyond that, investment in a lab is a game of diminishing returns. Million-dollar labs do little more on a day-to-day basis than can be done with a conference room. Nevertheless, it’s highly advantageous to have a usability research lab. On a practical level, it allows for a consistent equipment setup, which greatly reduces the hassle of having to worry about audio and video quality in documentation.

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Figure A.1 A typical usability testing lab.

Figure A.1 shows the physical ...

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