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Obtaining Value from Big Data for Service Delivery by William H. Money, J. Alberto Espinosa, Frank Armour, Stephen H. Kaisler

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Abstract

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems such as government (including cities), healthcare, education, retail, finance, and so on. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). As the plethora of data sources grows from sensors, social media, and electronic transactions, new methods for collecting or acquiring, integrating, processing, analyzing, understanding, and visualizing data to provide actionable information and support integrated ...

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