Obtaining Value from Big Data for Service Delivery

Acknowledgment

First, we would like to thank Haluk Demirkan for providing us with the opportunity to prepare this book and Jim Spohrer for his encouragement in seeing it to completion. We would also like to thank Haluk and Christer Carlsson for the opportunity to organize a Big Data minitrack and to provide encouragement and support for our tutorials on Big Data and Advanced Analytics at the 46th through 49th Hawaii International Conferences on Systems Science (HICSS). We also thank the many paper presenters and attendees at our minitrack and tutorials who have provided many insights and cogent comments on Big Data and Analytics. Finally, we wish to thank the staff, especially Kumar, of Business Expert Press for their efforts in producing this ...