OTHER TITLES IN OUR SERVICE SYSTEMS AND INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors

  • Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
  • Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology by Carl M. Chang
  • Service and Service Systems: Provider Challenges and Directions in Unsettled Times by Steve Baron, Philip Hunter-Jones, and Gary Warnaby
  • Service Thinking: The Seven Principles to Discover Innovative Opportunities by Hunter Hastings and Jeff Saperstein
  • Profiting From Services and Solutions: What Product-Centric Firms Need to Know by Valarie A. Zeithaml, Stephen W. Brown and ...

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