Obtaining Value from Big Data for Service Delivery

Contents

Purpose

About the Contributors

Acknowledgment

List of Acronyms

Chapter 1	Introduction
Chapter 2	Applications of Big Data to Service Delivery
Chapter 3	Analyzing Big Data for Successful Results
Chapter 4	Big Data Infrastructure–A Technical Architecture Overview
Chapter 5	Building an Effective Big Data Organization
Chapter 6	Issues and Challenges in Big Data and Analytics
Chapter 7	Conclusion: Capturing the Value of Big Data Projects

Appendix A: Methods-Based Analytics Taxonomy

References

Further Reading

Glossary

Index