The attacks of 9/11 and The Great Recession affected us all and created a new economy in the process. The result has been greater demands for management to unleash the power within diverse workforces and rapidly respond to market and technology changes.
These changes require managers to become 21st Century leaders in which their total organization is on the same page, pulling in the same direction supporting the mission and highly aware of customer demands.
Their new roles include moving communication with speed and accuracy and having high ethical standards. They create an environment in which everyone feels like owners in the business and performs at a higher level. Leaders must become fantastic listeners in which everyone is discussing ...
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