ABC model, 81–82
Action
consequences of, 84–85
plan, 34–35
Activators, 82–83
examples of, 83
Alignment survey, 21–22
Balanced scoreboard, 11–15
Balanced strategy
assessment tool, 10
balanced scoreboard, 11–15
creation of, 7–8
development process, 7–8
innovative strategy, 9–10
key elements, 8–9
principles, 8–10
survey guidelines, 10–11
Behavior concerns
agreement confirmation in, 39
description, 83–84
desire in, 39
feelings expression in, 39
negative results, 39
new benefits, 39
undesirable, 38–39
Business case, 116
Code of conduct, 33–34
examples of, 34
Collaboration
culture in, 62
defined, 3
group model of, 71–72
plan of action, 76
professional, ...
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