Chapter 4

Getting It!

In business know how to be a good leader and always try to bring out the best in people. It’s very simple: listen to them, trusts in them, believe in them, respect them and let them have a go!

—Sir Richard Branson

Because the people in our organization were diverse in professions, work styles, ages and income levels, I had my work cut out for me. I found I truly had to listen carefully in order to learn more about them and how they could best benefit our clients. I also knew I must be diligent in understanding their reasons for helping and their preferred way of accomplishing tasks.

According to one of my Facebook friends, the greatest problem in communication is that we listen to reply rather than to understand. What ...

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