Chapter 8

Create an Open Climate

While in the past we may have wanted loyal employees, today we need flexible people who are not possessive about “the way things are done around here.”

—Spencer Johnson, Who Moved My Cheese?

For me there was not the concern of fear, rather, our organization experienced more confusion and stress.

Unless you are able to channel Steve Jobs, creativity and innovation occur with collaboration. Collaboration relies on leadership behaviors of facilitating, driving out fear, encouraging new ideas, and delegating.

When should you collaborate with your staff? You should collaborate when improving existing work processes and products, when initiating development of new products or services and when decisions you are making ...

Get On All Cylinders, Second Edition, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.