Chapter 11

Managing Consequences

We are all motivated by a keen desire for praise, and the better a man is, the more he is inspired by glory.

—Cicero

The rule of thumb in business is to offer four times more positive recognition than corrective. In this organization the ratio was more like 25 to 1.

In the example describing punishment and punishment systems, as well as positive reinforcement and reinforcement systems, several reasons exist for why these systems are not as effective as the organization would wish. The reasons include the type of consequence being used, the timing of the consequence, and the probability the consequence will occur.

Type of Consequence

  • Positive—as perceived by employee. The consequence, positive reinforcement, ...

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