Chapter Ten. Staying Ahead of the Curve
OVER THE YEARS, I have talked with several hundred organizational leaders about what they need to do to stay ahead of the competition. It always comes down to just one thing: the need for ever-increasing innovation and productivity. And how does an organization foster innovation? By supporting the fundamental qualities this book has been describing: trust and respect between employees and management that lead to mutual commitment and mutual goals. Those are the essential conditions for genuine collaboration, a feeling of “us.”
Real teamwork uses the knowledge, creativity, and skills of everyone involved. Without that, continuous improvement and episodic breakthroughs are pipe dreams. With it, anything is ...
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