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One Page Talent Management, with a New Introduction
book

One Page Talent Management, with a New Introduction

by Marc Effron, Miriam Ort
July 2018
Intermediate to advanced content levelIntermediate to advanced
208 pages
4h 17m
English
Harvard Business Review Press
Content preview from One Page Talent Management, with a New Introduction

5

Engagement and Engagement Surveys

THE RELEASE OF GALLUP’S Q12 survey instantly increased the value of employee perceptions worldwide. Gallup’s claim—that a twelve-question survey could predict key business outcomes such as employee turnover, customer satisfaction, and company profitability—suggested that the Holy Grail of human resources had been found. Finally, there was quantitative proof that employees’ attitudes had a measurable financial impact.1

The Gallup research raised awareness about engagement’s potential, but the trigger of the avalanche was a 1998 Harvard Business Review article, “The Employee-Customer-Profit Chain at Sears.” The article detailed Sears’s discovery that ten items on its seventy-item employee survey could predict ...

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Publisher Resources

ISBN: 9781633696419