CHAPTER 17

HOW WILL YOU STAY CONNECTED TO YOUR TEAM’S REALITY?

When I was in the army, we used to follow a leadership principle that stated “Employ your unit in accordance with its capabilities.” That principle was important, because you did not want to make the mistake of sending five soldiers carrying rifles out on the battlefield to defeat twenty tanks. Translating this principle to the civilian world, you do not want to ask your people to perform work of which they are incapable. Doing so can frustrate them and leave them demoralized when they fail at the assigned task. The only way you can truly appreciate what your team is or is not capable of is to see it firsthand or, better yet, do it yourself. When you understand what your people do ...

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