One Team on All Levels, 2nd Edition

Table of contents

1. Cover
2. Half Title
3. Title Page
4. Copyright Page
5. Table of Contents
6. Dedication Page
7. The Toyota Precepts
8. Foreword
9. 1 Our History
   1. Kosai, Shizuoka, japan, 1867
   2. Georgetown, Kentucky, 1985
   3. Georgetown, Kentucky, January 2009: The Recession and Downturn of the Auto Industry
   4. Washington, D.C., February 2010
10. 2 Our Beginning: Team Members Who Began the Success Story
    1. Debbie Poe: Assistant Manager
    2. Karen Wells: Assistant Manager
    3. Keith Royse: Group Leader
    4. Tony Hendrichs: Group Leader
       1. My Story as a Military Team Member at Toyota
    5. Audie Alford: Group Leader
    6. Doug Omohundro: Assistant Manager, Conveyance
       1. Toyota ... “What a Feeling”
    7. Lowry Gillis: Team Leader
    8. David Craig: Assembly 1 Safety Team and Proud of It!!!
    9. Avery Bussell: Group Leader, Assembly 1
11. 3 Our Motivation: Stories of Appreciation and Dedication
    1. Shannon Conder: Team Member, TMMI Assembly Conveyance
    2. Bryan Littéral: Team Leader
    3. Jeff Hill: Team Leader
    4. Katrina Bevins: Team Member
    5. David Farmer: Associate Staff
    6. Rick Corbin: Group Leader, Body Weld 1 CCR
    7. David Eads: Team Leader
12. 4 Our Inspiration: Stories of Support and Triumph
    1. Larry McRae: Team Leader
    2. Matt Lucas: Team Member
    3. Brent Pennington: Team Member
    4. Nick Ousley: Team Member
    5. Greg Richards: Team Member
    6. David Soard: Team Leader
    7. Kathy Walker Taulbee: Team Member
13. 5 Our Determination: Stories of Kaizen
    1. Kelly C. Cox: Engineer, Power Train
    2. Brian McElroy: Team Leader
       1. Communication
    3. Doug Collins: Team Leader, Body Weld 1
    4. David Foster: Team Member
       1. Mike Perkins: Dave Foster’s Group Leader
    5. Ron Kristoff: Team Leader, KGPC Trainer
       1. Transition to Toyota
    6. Blair Perkins: Engineering Specialist, Assembly
14. 6 Our Thinking Minds: Stories of Quality Circle Activity
    1. Renee Mcintosh: Team Member, Quality Circle Support
       1. A Team Member’s Day at Toyota
    2. Brian Staples: Team Leader
    3. Mark Alexander: Team Leader, Body Weld
       1. Greg Bailou: ESI and Safety Team Member
    4. Steve Turley: Team Member, Quality Circle Support
    5. David Eads: Team Leader
15. 7 Our Family: Making It Personal
    1. Lillie Turner: Team Leader
    2. Abbie (Age 9) and Cash Turner (Age 7): Children of Tim Turner
    3. Bob Ditty: Team Leader
    4. Zenith Sorrell: Team Leader, and Jeff Sorrell: Skilled Team Leader
    5. Kim Burnette: Team Member
    6. John Booth: Team Member, Quality Gate
    7. Deanna Feeback: Team Member
16. 8 Our Education and Training: Reach for the Stars Program
    1. David Barnhart: Team Member
    2. Keith Claunch: Team Leader
    3. Orcelia “Lou” Spagnoletta: Assistant Manager, Toyota’s Mississippi Plant
    4. Arthur Black: Team Leader, Various Experiences
    5. Alfred Johnson: Group Leader
       1. Bonnie Smith: Assistant Manager, Conveyance
17. 9 Our Teamwork
    1. Andy Baysinger: Team Member
    2. Jessie Childers: Team Member, Maintenance
       1. Lessons
    3. David Garvin: Team Member
    4. Mike Bensing: Team Member
    5. Mary jane Wills: Assistant Manager, Assembly 2
18. 10 Our Understanding: What We Have Learned Along the “Toyota Way”
    1. James Basham: Assistant Manager
       1. Life with Toyota
    2. Mickey Payne: Group Leader
    3. Fenella Smith: Specialist, Talent Management
    4. Gary Cummings: Assistant Manager, Plastics Department
    5. Mike Goetz: Assembly 2 Assistant Manager
    6. Mark Crupper: Group Leader
19. 11 Our Development: Special Projects Stories
    1. Dwayne E. Lumpkms: Group Leader
    2. Donald W. Tyra: Group Leader
    3. Kevin Dunn: Group Leader
    4. Anthony Morgan: Group Leader
    5. Mike J. Perkins: Group Leader
    6. Brian Eddy: Team Leader, Early Symptom Investigation Team
    7. Dean Weddle: Team Member
    8. Tony Smith: Team Leader, Tool Crib
20. 12 Toyota Way Principles
    1. Long-Term Philosophy
       1. February 12, 2009
    2. David Cox: General Manager, Power Train
    3. The Right Process Will Produce the Right Results
    4. John Pfost: Team Leader
       1. The Andon
    5. The Andon Board
    6. The Andon Light
    7. Floor Management Development System (FMDS) Boards
       1. Man Figures on the Process Boards
    8. Anthony Smith: Team Leader, Tool Crib
       1. Add Value to the Organization by Developing Your People
    9. Jim Sivers: Team Member
    10. Mike Bray: Supplier Perspective
    11. Continuously Solving Root Problems Drives Organizational Learning
    12. Philip Baugh III: Team Member, Mutilation Prevention
    13. Dave Garvin: Quality Circle Leader, Engine Line
21. 13 Our Leadership
    1. Raymond Bryant: Assistant General Manager, Assembly
    2. Kim Crumbie: Project Manager, Body Operations
    3. Dave Orrender: Assembly Manager
    4. Jeff Ayotte: Production Manager, General Assembly
       1. Living and Learning the “Toyota Way”
    5. Ken Anderson: Manager, HR Safety
    6. Mr. Fujio Cho: Chairman, Toyota Motor Corporation
       1. Nila Wells: Specialist, Community Services, TEMA
    7. Gary Convis: President, 2002-2005; TMC Managing Officer, 2004-2007; CEO, 2005-2007
       1. Jacky Ammerman, CAP: Associate, Toyota North American Production Support Center, Georgetown, Kentucky
    8. Steve St. Angelo: President, TMMK
       1. Rebecca Lucas: Associate to the Chief Quality Officer, Toyota North America
    9. Importance of a Caller ...
       1. The Expired Passport ...
       2. Child Development Center ...
       3. A Man of Many Hats ...
       4. The Effects of the Economy ...
       5. Personally Shakes the Hands of 7,000+ Team Members ...
       6. Genuine and Compassionate Person ...
22. 14 Our Ambassadors
    1. Georgetown Mayor Karen Tingle Sames
    2. Leigh Ann Reeves
    3. State Senator Damon Thayer (R-Georgetown)
    4. Curtis Holmes: Loyal Toyota Customer
    5. Tony Minyon: National Technical Support Manager, Toyota Motor Sales
23. 15 My Career and Thoughts
    1. “Rocking Chairs, Patchwork Quilts, Hard Work, Values, and Friendship”
       1. The Turners
       2. The Bowlings
       3. The Teacher
       4. Chief Quality Officer and Former TMMK President Steve St. Angelo
    2. What Is the “Magic” of TMMK?
24. Index