Processes and Tools
Any well-managed organization has clearly documented processes. Tools are used to support, document, and measure those processes.
Many tools have been developed to support project planning and tracking. Some run on a desktop PC for use by a small team. Others run on a server for a Web-based user interface for a large group of participants. Some products offer proprietary technology, and others are developed and supported by open source developers around the world. The decision to use a planning tool is important to a project's success.
An operational Web site should be monitored for problems and to obtain measures for capacity ...