O'Reilly logo

Open Source for the Enterprise by Gautam Guliani, Dan Woods

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Messaging Systems

Messaging systems, such as instant messaging and IRC, provide real-time collaboration options analogous to asynchronous collaboration via forums and Wikis. Due to the distributed nature of open source development, messaging systems have long been used by developers to “meet” in real time to discuss, collaborate, and provide support to each other and to their users. When combined with logs of conversations, messaging systems can augment a knowledge base and add a much-needed real-time component to collaboration.

Instant messaging and chat-based messaging systems are on the leading edge of collaboration in the enterprise, even though the technology is popular in terms of general Internet use. This is probably because this form of collaboration first gained widespread use for social conversations. Enterprises can also have security concerns regarding network messaging traffic going through public servers such as AOL or Yahoo!, and being susceptible to eavesdroppers. Such concerns can be mitigated by running a private messaging server based on Jabber, or by using serverless instant messaging using Rendezvous. This ensures that all messaging traffic remains on local trusted networks.

The choice of an instant messaging client has a personal component for the user, since “conversations” via this medium are considered a form of personal expression, more than they are with other media such as email and forums. Mature clients address this by providing themes and other customizations ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required