Index
A
actionable items. See also action planning; convergence; definitive action
apparent limitations of, 145
breakout areas, 143
Do It, a Talk About It, or Clear as Mud?, 144–145
focus on action, 143
new issues, introduction of, 145–146
posted issues, 143
priority listings, 145
reflection, 143
action planning. See also actionable items; convergence; definitive action
complexity versus conflict, 135–136
identification of needs, 134
identification of responsible parties, 134
optimal results, 135
specification of requirements, 134
subissues, 138
time allowed for, 136
applications of OST
complex business issues
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