Last Words


When we started writing this book, we initially were going to write about the 12 Inclusive Behaviors—behaviors we have been sharing with our clients for many years because they have had a profound, positive impact on work cultures in which Inclusion is the foundation for how people work.

Then one day we were in a client meeting in which someone said, “We love the 12 Inclusive Behaviors, but these 4 are the keys that change everything!”

Organizations face many challenges. And many people inside of them feel that their contributions don’t matter. They feel powerless to make a difference or to have more positive interactions.

It may be easy to feel at times that our organizations and society are on the wrong path. ...

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