OpenView Network Node Manager: Designing and Implementing an Enterprise Solution

Identifying, Developing, or Buying NNM Training

For a large, enterprise-wide rollout of NNM, a great many users will require training. A 20-site rollout with 10 users per site means 200 training units have to be purchased. Not all users have the same training needs. Training needs can be loosely grouped into three categories: full, dual, and basic.

The IT staff probably builds, configures, updates, and patches the NNM systems remotely, so these administrators are already trained simply because they are the same people responsible for the pilot test. These people need the full NNM training. The remote user community falls loosely into the two remaining categories. The users that need to configure the NNM tool (such as the map builders) or conduct ...