OpenView Network Node Manager: Designing and Implementing an Enterprise Solution

Providing Data for an SLA

Let’s make a list of what users really care about when it comes to their network applications.

What Users Care About:

response time for interactive transactions

throughput for file transfers and print jobs

high availability

ease of use

convenience

Now let’s make another list of things users don’t care about as they use their day-to-day network applications:

What Users Don’t Care About:

network backbone utilization

percent error rate

percent packet loss

ping round trip time

Now isn’t that interesting? The very things that network managers routinely measure are of no concern to the users. SNMP provides dozens of performance metrics, none of which relate directly to the user experience. This is because SNMP was designed to manage ...