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Operational Empowerment: Collaborate, Innovate, and Engage to Beat the Competition by Shawn Casemore

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  5  

Engage the Masses

Building a Continuous Improvement Community

At the risk of dating myself, I can still vividly recall visiting my dad’s office during the early 1980s. As a public accountant for a local utility, my father was fortunate to work with one of the first computers purchased in our area. Compared to the computers of today, I think it’s fair to describe the monstrosity as a room full of equipment rather than a computer. I recall how enthusiastic my dad was to have one; and he was overjoyed at the ability of the massive machine to make calculations and print out statements and reports that he would otherwise have had to create by hand. The advent of computers was something that my dad will never forget, and as his needs and capabilities ...

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