Introduction
Have you ever wondered what differentiates a highly productive operation from one whose performance is less than efficient or effective? What are the factors that contribute to maximizing the performance, accuracy, and profitability demonstrated by one organization’s operations over its competitors? If, for example, you consider the volume of popular literature that exists on business management, then you might believe that leadership is the single greatest contributing factor to maximizing the effectiveness of an operation—however, you’d be only partially correct.
Some of the most popular business leaders of our time like Herb Kelleher, former CEO of Southwest Airlines, or Tony Hsieh, CEO of the online shoe and clothing store
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