Book description
Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value
Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations
Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization
Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results
Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations
Table of contents
- Cover
- Title Page
- Copyright
- BIOGRAPHY OF JOHN S. MITCHELL
- PREFACE JOURNEY TO OPERATIONAL EXCELLENCE
- ACKNOWLEDGMENTS
- INTRODUCTION
-
CHAPTER 1: OPERATIONAL EXCELLENCE—THE IMPERATIVE
- DEFINITION OF OPERATIONAL EXCELLENCE
- OPERATIONAL EXCELLENCE EMBRACES EVERYONE IN AN ENTERPRISE
- OPERATIONAL EXCELLENCE IMPROVES EFFICIENCY
- EFFICIENCY AND EFFECTIVENESS
- A FAMILIAR PROGRAM
- DESCRIPTION
- THE JOURNEY
- RELIABILITY
- RISK
- CHANGES IN THE BUSINESS/MISSION ENVIRONMENT
- CONVENTIONAL OPERATIONS MANAGEMENT
- MAINTENANCE WITHIN AN OPERATING ENTERPRISE
- MANAGING IMPROVEMENT INITIATIVES
- THE SOLUTION
- EFFECTIVENESS AND VALUE THROUGHOUT THE ENTERPRISE
- THE OPERATIONAL EXCELLENCE INITIATIVE
- SUCCESS—GREATER THAN THE SUM OF THE PARTS
- APPLICATION
- WHAT YOU SHOULD TAKE AWAY
- CHAPTER 2: APPLICATION OF OPERATIONAL EXCELLENCE
-
CHAPTER 3: FOUNDATION PRINCIPLES
- OPERATIONAL EXCELLENCE—A PROGRAM EQUIVALENT TO SAFETY
- SCOPE OF OPERATIONAL EXCELLENCE
- FINANCIAL CONSIDERATIONS
- DRIVEN BY BUSINESS/MISSION RESULTS
- FOUNDATION PRINCIPLES
- EIGHT ELEMENTS OF THE OPERATIONAL EXCELLENCE PROGRAM
- IMPLEMENTING THE OPERATIONAL EXCELLENCE PROGRAM
- BENEFITS OF OPERATIONAL EXCELLENCE
- WHAT YOU SHOULD TAKE AWAY
- CHAPTER 4: THE OPERATIONAL EXCELLENCE PROGRAM—OVERVIEW
-
CHAPTER 5: BUSINESS AND FINANCIAL ELEMENTS
- CONNECTION TO BUSINESS RESULTS
- THE OPPORTUNITY
- PROFIT CENTER MENTALITY
- VALUE IMPERATIVE FOR OPERATIONAL EXCELLENCE
- THE FINANCIAL STATEMENT
- SELECTING FINANCIAL MEASURES OF PERFORMANCE
- ACCURATE LIFETIME COST TRACKING
- THE BUSINESS VALUE MODEL
- OPERATING EFFECTIVENESS
- LEVERAGING MISSION/CONVERSION EFFECTIVENESS
- WHAT YOU SHOULD TAKE AWAY
- CHAPTER 6: THE ESSENTIAL EVOLUTION TO REAL-TIME BUSINESS OPERATIONAL EXCELLENCE
- CHAPTER 7: LEADERSHIP, VISION, STRATEGY
- CHAPTER 8: SAFETY AND HUMAN PERFORMANCE EXCELLENCE
- CHAPTER 9: DEFINE THE PROGRAM AND PROGRAM OBJECTIVES
- CHAPTER 10: OPTIMIZE THE ORGANIZATION
- CHAPTER 11: CONDUCT INITIAL TRAINING WORKSHOPS
-
CHAPTER 12: IDENTIFY AND VALUE PRIORITIZE OPPORTUNITIES FOR IMPROVEMENT
- VALIDATE SCOPE OF IMPROVEMENTS
- OPPORTUNITY IDENTIFICATION PROCESS
- IMPROVEMENT METHODS
- IDENTIFYING SPECIFIC POTENTIAL IMPROVEMENTS
- QUANTIFY AND PRIORITIZE OPPORTUNITIES—IN BUSINESS TERMS
- CATEGORIES OF PERFORMANCE
- METHODS FOR IDENTIFYING OPPORTUNITIES
- RISK
- FINANCIAL NORMALIZATION
- ANALYZE TO DETERMINE HIGHEST POTENTIAL VALUE OPPORTUNITIES
- FINAL STAGE
- EXPAND LEADERSHIP TEAM
- WHAT YOU SHOULD TAKE AWAY
- CHAPTER 13: PROCESS RELIABILITY TECHNIQUES HELP MAKE MORE MONEY
-
CHAPTER 14: PLAN OPPORTUNITIES FOR IMPROVEMENT
- APPOINT IMPROVEMENT ACTION TEAMS
- REFINE PRELIMINARY IMPROVEMENT PLANS
- SELECT SET OF IMPROVEMENT OPPORTUNITIES FOR DETAILED PLAN DEVELOPMENT
- DEVELOP DETAILED IMPROVEMENT ACTION PLANS FOR HIGHEST VALUE IMPROVEMENTS
- CONSIDER PILOT IMPLEMENTATION
- FINALIZE AND SUBMIT IMPROVEMENT ACTION PLANS FOR APPROVAL
- FOLLOWING APPROVAL
- WHAT YOU SHOULD TAKE AWAY
- CHAPTER 15: MEASURES OF PERFORMANCE—METRICS AND KPI
- CHAPTER 16: IMPLEMENT—IMPROVEMENT ACTION PLANS
-
CHAPTER 17: PERFORMANCE ASSESSMENTS
- OVERALL DESCRIPTION
- ASSESSMENT METHODS
- ASSESSMENT PROCESS
- ASSESSMENT PREPARATION
- PERFORM THE ASSESSMENT
- ASSESSMENT TEMPLATE
- CONCLUSION, SUMMARY, RECOMMENDATIONS, AND SITE WRAP UP
- PREPARE FORMAL ASSESSMENT REPORT
- REPORT SUBMISSION
- ACTIONS REQUIRED FROM ASSESSED OPERATING UNIT
- FORMAL AND INFORMAL EMPLOYEE SATISFACTION SURVEYS
- WHAT YOU SHOULD TAKE AWAY
- CHAPTER 18: CHECK—MEASURE AND MANAGE RESULTS
- CHAPTER 19: IMPROVE—INSTITUTIONALIZE AND SUSTAIN GAINS
- CHAPTER 20: CONCLUSION—NOW IT IS UP TO YOU!
- INDEX
- End User License Agreement
Product information
- Title: Operational Excellence: Journey to Creating Sustainable Value
- Author(s):
- Release date: March 2015
- Publisher(s): Wiley
- ISBN: 9781118618011
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