Notes

Chapter 1

1. Stalk (2008).

2. Shapiro, Rangan, and Sviolka (1992).

3. Hammer (2001a).

4. Kotter (1995).

5. See the July 2008 issue of McKinsey Quarterly for a survey on organizational transformation.

6. Chakravorty (2010).

7. Hammer (2004, April).

8. Davenport (1993).

9. Davenport and Beck (2000).

10. This view has been proposed by a number of authors, including Andrew Spanyi in More for less and Barbara Bund in The outside-in corporation.

11. Porter (1996).

12. Davenport (1993); Rummler and Brache (1995).

13. Drucker (1999).

14. Krames (2008).

15. Davenport (1993); Rummler and Brache (1995).

16. Ross and Weill (2002).

17. Davenport, Harris, and Morison (2010).

18. Herrington, Malone, and Georges (2008).

Chapter 2

1. Kotter (1996).

2. ...

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