
Information technology risk 105
Upgrading service quality and IT dependability enhances business continuity and
makes it feasible to support more revenue streams. Tier-1 companies have been eager
to create a self-healing infrastructure, able to automate corrective action and avoid
costly duplication of monitoring work. Knowledge artefacts (agents) can be designed
and implemented to enable such a self-healing approach.
Able solutions, however, have prerequisites. One is identification, classification,
and standardization of IT-related operational risks (see Chapter 2). Another
prerequisite is the clear definition of quantitative and qualitative metrics ...