
138 Operational Risk Control
operational risk under consideration. Policies must be in place to assure that each
error, failure, and delay becomes:
䊏 Visible and
䊏 Measurable.
Visibility increases with real-time data capture, and evaluation standards becoming
an integral part of the operational risk framework. Norms should exist for every type
of operational risk faced by our organization, and they must be regularly updated.
Tools should be in place to permit self-assessment. There is no such thing as a one-
shot ‘best solution’. If the operational risks being targeted persist, this should
constitute a ground for deselecting an originally chosen method. ...