Operations Management For Dummies^®

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Table of Contents

Introduction

About This Book

Foolish Assumptions

Icons Used in This Book

Beyond the Book

Where to Go from Here

Part I: Getting Started with Operations Management

Chapter 1: Discovering the Fundamentals of Operations Management

Defining Operations Management

Getting beyond the smokestack

Seeing the relevance of operations management

Understanding the Process of Operations

Driving the business model

Recognizing the diversity of processes

Managing processes

Handling special situations

Meeting the Challenges

Chapter 2: Defining and Evaluating Processes

Mapping Processes

Distinguishing between operations and delays

Identifying waste

Developing a process map

Evaluating the Elements of a System

Checking productivity

Considering capacity

Clocking cycle time

Getting a handle on constraints

Talking thruput and takt time

Going with the flow time

Monitoring utilization

Accounting for variability

Chapter 3: Designing Processes to Meet Goals

Getting Started with Process Improvement

Planning Operations

Considering a serial process

Placing operations in parallel

Improving Processes According to a Goal

Reducing customer flow time

Increasing system capacity

Balancing the line

Utilizing flexible resources

Improving a process that has excess capacity

Managing Bottlenecks

Getting tripped up by overproduction

Increasing process capacity

Chapter 4: Dealing with ...