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Operations Management: Processes and Supply Chains, 12th Edition
book

Operations Management: Processes and Supply Chains, 12th Edition

by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
January 2018
Intermediate to advanced content levelIntermediate to advanced
480 pages
236h 9m
English
Pearson
Content preview from Operations Management: Processes and Supply Chains, 12th Edition

Long description

On the spectrum, the following characteristics are more like a manufacturing process:

  • physical, durable output

  • output can be inventoried

  • low customer contact

  • long response time

  • capital intensive

  • quality easily measured

On the spectrum, the following characteristics are more like a service process:

  • intangible, perishable output

  • output cannot be inventoried

  • high customer contact

  • short response time

  • labor intensive

  • quality not easily measured

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Publisher Resources

ISBN: 9780134741062