January 2018
Intermediate to advanced
480 pages
236h 9m
English
On the spectrum, the following characteristics are more like a manufacturing process:
physical, durable output
output can be inventoried
low customer contact
long response time
capital intensive
quality easily measured
On the spectrum, the following characteristics are more like a service process:
intangible, perishable output
output cannot be inventoried
high customer contact
short response time
labor intensive
quality not easily measured